Shipping policy

Shipping Policy - ICI Philippines

Thank you for choosing ICI Philippines. We aim to provide a seamless and efficient shipping experience for our customers. Please review the following shipping policy for information regarding shipping methods, delivery times, and other important details:

  1. Order Processing:

    • Orders are typically processed and shipped within 1-2 business days after payment confirmation, excluding weekends and holidays.
    • Processing times may vary depending on product availability, order volume, and other factors. We will notify you promptly if there are any delays with your order.

  2. Shipping Methods:

    • We offer standard shipping for most orders. Expedited shipping options may be available for an additional fee.
    • Shipping methods may vary depending on the delivery address and carrier availability.
    • We partner with reputable shipping carriers to ensure timely and reliable delivery of your orders.

  3. Delivery Times:

    • Delivery times vary depending on the shipping method selected, the destination address, and other factors beyond our control.
    • Estimated delivery times will be provided at the time of checkout. Please note that these are estimates and not guaranteed delivery dates.
    • Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.

  4. Shipping Charges:

    • Shipping charges are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination address.
    • Shipping charges will be displayed at the time of checkout. Additional fees may apply for expedited shipping or delivery to remote areas.

  5. International Shipping:

    • We currently offer shipping within the Philippines only. International shipping may be available in the future, so please check back for updates.

  6. Shipping Restrictions:

    • Some products may be subject to shipping restrictions due to size, weight, or regulatory requirements. We will notify you if any restrictions apply to your order.
    • We reserve the right to cancel orders or adjust shipping methods for items that cannot be shipped to certain locations.

  7. Delivery Issues:

    • In the event of delivery issues such as lost packages, damaged items, or delivery delays, please contact our customer service team for assistance.
    • We will work with the shipping carrier to resolve any issues and ensure that your order is delivered to you promptly and in good condition.

  8. Change of Address:

    • Please ensure that your shipping address is accurate and up-to-date at the time of checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.
    • If you need to update your shipping address after placing an order, please contact our customer service team as soon as possible.

  9. Contact Us:

    • If you have any questions or concerns about our shipping policy, please contact us at info@iciphilippines.org.

By placing an order with ICI Philippines, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your business and strive to provide you with a positive shipping experience.